Privacy Policy

1. Introduction

PGK44 (referred to in this document as "PGK44", "we", "our", or "us") operates the online casino and sports betting platform accessible at https://pgk44.cam (the "Platform"). This Privacy Policy (the "Policy") sets out how PGK44 collects, uses, stores, shares, and protects the personal data of individuals who access or use the Platform, including all registered players and visitors (referred to as "you", "your", or "User").

This Policy applies to all personal data processed in connection with your use of the pgk44 Platform, including account registration, deposit and withdrawal transactions, gameplay activity, customer support interactions, and marketing communications where you have provided consent.

By registering an account, making a deposit, or otherwise using the pgk44 Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes, but is not limited to, name, email address, date of birth, telephone number, IP address, device identifiers, and financial account details.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. PGK44 is the Data Controller in respect of all personal data collected through the Platform.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller pursuant to a written agreement and under the Data Controller's instructions.
• "KYC" means Know Your Customer verification — the identity and age verification process required of all registered players before withdrawal processing.
• "Cookies" means small text files stored on your device by your web browser that enable the Platform to recognise your device, maintain session data, and track usage patterns.
• "Sensitive Personal Data" means personal data that reveals racial or ethnic origin, religious beliefs, health or financial status, or biometric data. pgk44 does not intentionally collect sensitive personal data beyond what is strictly necessary for KYC and compliance purposes.

3. Data Controller

PGK44 is the Data Controller responsible for the personal data collected through the pgk44 Platform. All data subject requests, privacy enquiries, and complaints relating to the handling of your personal data should be directed to our support team using the contact details provided in Section 16 of this Policy.

Where pgk44 engages third-party service providers to process personal data on its behalf, those providers act as Data Processors and are contractually bound to process data only in accordance with pgk44's documented instructions and to maintain appropriate security standards.

4. Data We Collect

pgk44 collects personal data from you in the following categories, depending on how you interact with the Platform:

4.1 Registration Data

When you create an account, we collect your full legal name, date of birth, residential address, email address, and a username and password of your choosing. This data is mandatory — without it, we cannot create or maintain your account.

4.2 Identity Verification (KYC) Data

To comply with age verification and anti-money laundering obligations, we collect copies of government-issued identity documents (such as Malaysian MyKad or passport), proof of residential address, and where required, documentation evidencing source of funds.

4.3 Financial & Transaction Data

We collect details of all deposit and withdrawal transactions including amounts, dates, payment method types, and partial payment account identifiers (e.g., the last four digits of a bank account number or the registered name on a Touch 'n Go eWallet account). We do not store complete payment card numbers on our servers.

4.4 Gameplay & Betting Activity Data

We record your gameplay history, bet placements, game selections, session durations, wagering amounts, and win/loss records. This data is used for account management, responsible gambling monitoring, fraud prevention, and dispute resolution.

4.5 Technical & Device Data

When you access the Platform, we automatically collect your IP address, device type and model, operating system, browser type and version, screen resolution, referring URL, and session timestamps.

4.6 Communications Data

We retain records of all communications between you and the pgk44 support team, including live chat transcripts, emails, and support ticket content. This data is used to resolve disputes and improve service quality.

5. Purpose & Legal Basis for Processing

pgk44 processes your personal data only where there is a lawful basis for doing so. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis:

6. Data Sharing & Disclosure

pgk44 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the relevant purpose:

• Payment service providers: We share transaction data with our verified Malaysian payment partners — including processors facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong, and cryptocurrency network processors — to the extent required to process your deposits and withdrawals.
• Identity verification providers: We may share identity document images and personal details with licensed KYC verification service providers to complete age and identity verification checks.
• Game software providers: Where required to facilitate gameplay, limited session and account identifiers may be shared with third-party game studios whose titles are hosted on the pgk44 Platform.
• Fraud prevention and security services: We may share device and behavioural data with specialist fraud detection platforms to identify and prevent fraudulent account activity.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, financial regulators, or courts where we are required to do so by applicable law, court order, or regulatory direction.
• Professional advisers: We may share data with legal counsel, auditors, and insurers in connection with the legitimate operation of our business, subject to confidentiality obligations.

7. International Data Transfers

The pgk44 Platform is operated on infrastructure that may be located outside of Malaysia. Accordingly, your personal data may be transferred to, stored in, or processed in countries other than your country of residence, including countries whose data protection laws may differ from those applicable in Malaysia.

Where personal data is transferred internationally, pgk44 takes appropriate safeguards to ensure that your data continues to receive an adequate level of protection, including the use of contractual data protection clauses with receiving entities, limiting the scope of data shared to the minimum necessary, and applying technical security controls to data in transit and at rest.

By using the pgk44 Platform, you acknowledge and consent to the transfer of your personal data as described in this section.

8. Data Retention

pgk44 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

• Account and registration data: Retained for the duration of your active account and for a minimum of five (5) years following permanent account closure, in line with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gameplay and betting history: Retained for the duration of the account and for up to three (3) years after account closure.
• Support communications: Retained for up to three (3) years from the date of the last interaction.
• Technical and device logs: Retained for up to twelve (12) months from the date of collection, unless retained for longer in connection with a fraud investigation or legal proceeding.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction.

9. Security Measures

pgk44 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pgk44 Platform
• Encryption of sensitive personal data fields in our databases at rest
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for all internal administrative systems
• Regular third-party penetration testing and vulnerability assessments
• Automated intrusion detection and real-time security monitoring
• Formal incident response procedures including defined data breach notification protocols

10. Cookies & Tracking Technologies

pgk44 uses cookies and similar tracking technologies on the Platform to provide core functionality, maintain your session, remember your preferences, and collect analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core site functionality.
• Functional Cookies: Used to remember your preferences such as language settings and display preferences. These improve your experience but are not essential.
• Analytics Cookies: Used to collect aggregated, anonymised information about how users navigate the Platform. This data helps us understand usage patterns and improve the Platform.
• Security & Fraud Prevention Cookies: Used to identify suspicious behaviour patterns and support our fraud detection systems.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. A full Cookie Policy is available upon request by contacting our support team.

11. Your Data Protection Rights

Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by pgk44:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is under review.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including profiling for direct marketing purposes.

To exercise any of the above rights, please submit a written request to our support team using the contact details in Section 16. We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

12. Minors & Age Restriction

The pgk44 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on the pgk44 Platform, please contact our support team immediately using the details in Section 16.

13. Marketing Communications

pgk44 may send you promotional communications about bonuses, new game releases, sports betting offers, and platform updates. We will only send marketing communications where you have provided explicit consent to receive them at the time of registration or through your account preferences.

You may opt out of marketing communications at any time by updating your communication preferences in your account settings or by submitting an opt-out request to our support team. Opting out of marketing communications does not affect transactional and account-related communications, which we are required to send in connection with the operation of your account.

14. Third-Party Services & Links

The pgk44 Platform integrates with third-party services including payment processors, game software providers, and analytics platforms. While we take reasonable steps to ensure that our third-party partners maintain appropriate data protection standards, pgk44 is not responsible for the privacy practices of third-party services that operate independently of our Platform.

This Privacy Policy applies solely to personal data collected and processed by pgk44 in connection with the Platform. It does not apply to data collected by third-party payment providers such as Maybank, CIMB, Public Bank, Touch 'n Go, Boost, or GrabPay when you interact with their own interfaces. Please refer to the respective privacy policies of those providers for information on how they handle your data.

15. Amendments to This Privacy Policy

pgk44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material, we will notify registered users by email to the address on file and/or by a prominent notice on the Platform at least seven (7) days before the changes take effect.

The current version of this Privacy Policy is always accessible via the Privacy Policy link in the site navigation and footer. The "Last Reviewed" date at the top of this page will be updated each time the Policy is revised. We encourage you to review this Policy periodically.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

16. Contact & Data Subject Requests

For any questions about this Privacy Policy, to exercise your data protection rights, or to submit a complaint about how pgk44 handles your personal data, please contact our Data Protection team through the following channel:

We take all privacy complaints seriously and will work with you in good faith to resolve any concerns. If you remain dissatisfied with our response, you may have the right to escalate your complaint to a relevant data protection supervisory authority in your jurisdiction.